Refund Policy

At Tralsi, we strive to provide the best possible translation service. This policy outlines our approach to refunds and cancellations.

You can cancel your subscription at any time:

• Monthly subscriptions can be cancelled before the next billing cycle
• Annual subscriptions can be cancelled within 14 days of purchase for a full refund
• No refunds for partial months or years of service

Refunds may be issued in the following circumstances:

• Service unavailability for more than 24 hours
• Technical issues preventing service usage
• Annual subscription cancellation within 14 days
• Duplicate charges or billing errors

The following are not eligible for refunds:

• Used translation credits
• Partial months of service
• Custom glossary creation
• Team collaboration features

To request a refund, please contact our support team with your account details and reason for the refund. We will review your request within 2-3 business days.